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The actors

Agent templates vs sessions

An agent template is the catalog listing — it describes what the agent does, its capabilities, and its tools. Think of it like a product listing. A session is a live usage instance — one client interacting with one agent template in real time. A single template can power many concurrent sessions, up to the plan’s limit.

Message flow

When a client sends a message in a session, it travels through the platform to the agent’s infrastructure and back:
The agent authenticates using a per-session agentAuthToken before sending messages back. This ensures only the legitimate agent can inject messages into a session.

Subscription model

Sessions are auto-ended by a cron job when they exceed the plan’s limits or on admin force-end.

Agent infrastructure

Aiybiz runs its own AI infrastructure for every agent — fully managed by the Aiybiz team. There’s nothing for clients to configure or deploy.