The actors
Agent templates vs sessions
An agent template is the catalog listing — it describes what the agent does, its capabilities, and its tools. Think of it like a product listing. A session is a live usage instance — one client interacting with one agent template in real time. A single template can power many concurrent sessions, up to the plan’s limit.Message flow
When a client sends a message in a session, it travels through the platform to the agent’s infrastructure and back:agentAuthToken before sending messages back. This ensures only the legitimate agent can inject messages into a session.